Store Policies:
Processing & Shipping
- All candles and soaps are hand-poured and made to order. Please allow 3–7 business days for processing before shipment.
- Orders are shipped via USPS or UPS, with tracking information provided once your order leaves our studio.
- During holidays or special events, processing times may extend slightly due to high demand.
Local Pickup & Events
- Free local delivery (by appointment only).
- You can also shop our products in person at select local markets and pop-ups — follow us on Instagram @acscandles for updates!
Return & Exchange Policy
Because all of our products are handcrafted in small batches, we do not accept returns or exchanges once an item has been opened or used. However, your satisfaction matters to us — if there’s an issue with your order (such as damage during shipping or receiving the wrong item), please contact us within 5 days of delivery.
To Qualify for a Replacement or Refund:
- Provide your order number and photos of the damaged or incorrect product.
- Items must be unused, in original packaging, and reported within 5 days of receiving your order.
- Refunds are issued to the original payment method after review.
We do our best to ensure each candle and soap meets our quality standards — but if something’s not right, we’ll make it right.
Payment Methods
- We currently accept all major credit/debit cards and secure online payments.
- All transactions are processed safely through trusted payment providers.
Privacy & Safety
- Your personal information is used only to process and deliver your order.
- We never share your data with third parties without consent.
- All products are made with eco-friendly, non-toxic materials to ensure safe use in your home.
Privacy Policy:
Artisan Creations Studio – ACS Candles (“ACS Candles,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains the types of information we may collect when you visit our website, make a purchase, communicate with us, subscribe to communications, or otherwise interact with ACS Candles.
Information We May Collect
Depending on how you interact with our website, we may collect information such as:
Personal and Contact Information
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and purchase information
- Communications you send to us
Payment Information
When you make a purchase, payment information is processed through our website’s payment processor or other third-party payment provider.
We generally do not directly store complete credit or debit card numbers when payments are processed by third-party payment providers.
Order Information
We may collect information relating to your purchases, including:
- Products purchased
- Order number
- Transaction date
- Shipping information
- Refund or return information
- Customer service communications
Website and Device Information
Our website and service providers may automatically collect certain technical information when you visit the site, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Approximate location based on IP address
- Website activity and interactions
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Communicate with you about an order
- Provide customer service
- Process returns, exchanges, refunds, or replacements
- Prevent fraud and unauthorized transactions
- Maintain and improve our website
- Understand how visitors use our website
- Maintain business and transaction records
- Send marketing communications when permitted and when you have chosen to receive them
- Comply with applicable legal and regulatory requirements
Cookies and Similar Technologies
Our website or website service providers may use cookies and similar technologies to help the website function, remember preferences, understand site usage, improve
performance, maintain security, and, where applicable, support advertising or marketing.
You may be able to control certain cookies through your browser settings or through cookie preference tools offered on our website.
Disabling cookies may affect the functionality of certain portions of the website.
Third-Party Service Providers
We may provide information to third parties that perform services on our behalf, such as:
- Website hosting and e-commerce providers
- Payment processors
- Shipping and delivery companies
- Email and communication providers
- Analytics providers
- Marketing and advertising providers
- Fraud prevention and security providers
- Professional advisers when necessary
These providers may access information only as necessary to provide their services or as otherwise permitted by law and their own privacy practices.
Sale and Sharing of Personal Information
ACS Candles does not sell personal information for money.
Depending on the technology and services used by our website, certain information may be disclosed to analytics, advertising, social media, or technology providers. Some privacy laws may define certain types of advertising-related disclosures as “sharing” even when no money is exchanged.
Where applicable law gives you the right to opt out of such activity, you may contact us
using the information below or use any privacy preference controls made available through our website.
Email Marketing
If you choose to receive promotional emails from ACS Candles, we may send you information about products, promotions, events, or other business updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.
You may still receive non-promotional communications relating to orders, transactions, customer service, or other necessary business matters.
Do Not Track and Privacy Preference Signals
Some web browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for traditional Do Not Track signals, our website may not respond to every Do Not Track request.
Where applicable law requires recognition of legally recognized opt-out preference signals, such as Global Privacy Control, we will process such signals as required by applicable law and supported by our website technology.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing transactions, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, electronic transmission, payment system, or method of electronic storage can be guaranteed to be completely secure. You should use reasonable
precautions when submitting information online.
Children’s Privacy
Our website and products are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete it as appropriate.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the ability to request:
- Information about personal information we maintain about you
- Correction of inaccurate personal information
- Deletion of certain personal information
- A copy of certain personal information
- Information regarding certain disclosures
- Opt-out of certain uses or disclosures of personal information Not every right applies in every circumstance.
To submit a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
Third-Party Websites
Our website may contain links to websites, social media platforms, payment providers, or services operated by third parties.
ACS Candles is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, or applicable requirements.
When changes are made, the updated policy will be posted on our website with a revised “Last Updated” date.
Contact Us
For questions or requests concerning this Privacy Policy or your personal information, please contact:
Artisan Creations Studio – ACS Candles Email: parand@acscandles.com
Phone: 949-648-1168
Shipping Policy:
Thank you for shopping with ACS Candles by Artisan Creations Studio. Every order is prepared and packaged with care to help ensure your handcrafted products arrive safely.
Order Processing
Because many of our products are handcrafted in small batches, processing times may vary depending on the item and order volume.
Orders are processed during regular business days, excluding weekends and holidays. Custom, personalized, made-to-order, or large-quantity orders may require additional preparation time.
If there is an unexpected delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.
Local Pickup s Events
Free local delivery (by appointment only). You can also shop our products in person at select local shops and pop-ups — follow us on Instagram @acscandles for updates!
Shipping Rates
Shipping charges, when applicable, are calculated and displayed at checkout before your order is completed. Available shipping methods and rates may vary based on your delivery address, order size, weight, and selected shipping service.
Delivery Estimates
Any estimated delivery dates provided at checkout or by the shipping carrier are estimates only and are not guaranteed. Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, transportation interruptions, or other circumstances outside our control.
Tracking Information
When tracking is available, tracking information will be sent to the email address or contact information provided with your order. Please allow time for the carrier’s tracking system to update after your shipping notification is received.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing your purchase. If you notice an error in your address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Damaged Orders
We carefully package our products, but damage can occasionally occur during shipping. If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the shipping packaging
- A brief description of the damage
After reviewing your claim, we may offer a replacement, store credit, or refund in accordance with our Return, Exchange s Refund Policy.
Please keep the damaged item and its packaging until your claim has been reviewed, as additional information may be requested.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us so we can assist you in reviewing the tracking information and, when appropriate, contacting the shipping carrier.
If tracking shows that a package has been successfully delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors, when appropriate
- With your building, leasing office, front desk, or mailroom
- With the shipping carrier
Once a package has been confirmed as delivered by the carrier, ACS Candles cannot automatically be responsible for packages that are lost, misplaced, or stolen after delivery. However, we will do our best to assist you.
Returned Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests that the order be shipped again.
International Shipping
Shipping availability is limited to the destinations offered through our website at checkout.
Customers purchasing from outside the United States, when international shipping is available, are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Contact Us
For questions regarding shipping or an existing order, please contact:
Artisan Creations Studio – ACS Candles Email: parand@acscandles.com
Phone: 949-648-1168
We appreciate your business and take great care in preparing every ACS Candles order.
